Confidentiality & Information Security
Confidentiality & Compliance
Beyond the Opptimize confidentiality agreement we execute with every client, all our account managers and problem-solvers are under strict confidentiality and HIPAA compliance agreements. Per our agreement, Opptimize employees and agents can never be called as witnesses in any legal proceeding.
All companies are designated a unique ID number known only by Opptimize account managers. No company names or employee names are ever recorded or linked to sensitive information. When employees call in, they use the company ID# so not even the problem-solvers know which company the employee works for. Further, at the beginning of each problem-solving session, each problem-solver explicitly informs the employee not to reveal names of companies or employees; they will only report on department or team so as to relay accurate information without specifically identifiable information.
All records and issues are reported and maintained in a secure database, labeled only by a company's unique ID. Only your account manager knows which data is linked to which company by ID number. The company name is not recorded anywhere within its portal or records. This way, even in the remote possibility of a data breach, no identifiable information is recorded so no one can determine which company is linked to any record. Further, you determine who has access to any particular areas of your client portal where your reports are securely stored.